From Us to You

Shipping Policy | Domestic

Australia-wide shipping

Standard Shipping — Complimentary on qualifying orders.

For other orders, or if you select Express Post, shipping rates will be calculated at checkout.

Please note that if discounts, coupons, or other offers reduce your order total below $140, free shipping will not apply.

For the most up-to-date delivery timeframes, please visit the Australia Post service updates page.

 

Christmas & holiday season

To receive your order in time for Christmas, please ensure your order is placed by the dates below:

15 December | NSW, VIC, ACT & QLD
10 December | SA, TAS, WA & NT

Orders placed after these dates may not arrive before Christmas.

During Christmas and other peak holiday or promotional periods (including but not limited to Easter, Black Friday, Cyber Monday and major sales events), delivery times may be longer than usual due to increased carrier volumes and public holidays.

Please note:

-      Delivery timeframes during peak periods are estimates only and cannot be guaranteed.

-      Remote and regional areas may require additional delivery time.

-      Public holidays, weather events and carrier network congestion may impact transit times.

-      Once your order has been dispatched, delivery timeframes are subject to the carrier’s service standards and capacity.

While we work closely with our delivery partners to dispatch orders as quickly as possible, we recommend placing your order as early as possible during Christmas and holiday periods to avoid disappointment.

 

Order confirmation

You will receive an order confirmation email once your order has been placed and payment has been successfully processed. If you do not receive this email, please check that your payment was successful and review your spam or junk folder.

Once your order has been dispatched, you will receive an automated email containing your tracking details.

Please note: Orders cannot be edited, amended, or cancelled once they have been placed.

 

How long until your order is dispatched

We aim to dispatch your order as quickly as possible after it is placed, subject to stock availability.

Orders placed on weekends or public holidays will be processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays).

Please note that shipping timeframes are estimates only and may be affected by peak periods, severe weather conditions, or carrier delays beyond our control.

 

Lost items

If your order is lost in transit, please contact us. We’ll work with you and the carrier to resolve the issue as quickly and smoothly as possible.

 

International shipping

All international shipping rates are calculated at checkout based on the selected carrier and destination.

Please note that orders shipped outside Australia may be subject to taxes, customs duties, and other charges imposed by the destination country. The recipient is responsible for all such fees. If a shipment is refused, the purchaser will remain responsible for any import charges, return shipping costs, and the original shipping fees.

CALENTOS is not liable for lost, damaged, or missing parcels once an order has been dispatched. Shipments sent via Australia Post are not automatically insured for loss or damage.

Delivery timeframes are estimates only and are not guaranteed by CALENTOS or Australia Post. Responsibility for your order transfers to Australia Post upon dispatch.

To help ensure safe and timely delivery, we recommend arranging for someone to be available to receive your parcel.

For US orders, please refer to Our Shipping Policy | International.

For the most up-to-date delivery timeframes, please visit the Australia Post service updates page.

 

Contac Us

If you have any questions about our Shipping Policy | Domestic, please Contact Us.

 

 

Shipping Policy | International

 

Shipping Policy | United States

These US-specific terms apply to orders shipped to addresses within the United States. They supplement CALENTOS’ standard Terms and Conditions. In the event of any conflict, these US terms take precedence for US orders.

 

United States ‘de minimis’ and customs entry

Many orders under USD $800 may enter the US under ‘de minimis’ rules without formal entry or duties. This is not guaranteed. US Customs and Border Protection (CBP) can require formal entry, assess duties/taxes, or refuse entry at its discretion.

 

Duties, taxes, and fees

You are responsible for all import duties, taxes, tariffs, brokerage fees, carrier handling fees, and any other charges assessed upon or after import into the US.

We do not control these charges and cannot predict their amount.

If duties or fees are billed to us by a carrier or broker, we may charge or recover those amounts from you.

 

Customs clearance and inspections

CBP and other authorities may inspect, detain, or refuse parcels for any reason, including compliance reviews, safety checks, sanctions, or forced-labour enforcement.

CALENTOS is not responsible for delays, holds, seizures, or refusals by CBP or any government authority.

We will provide reasonable documentation we hold upon request, but we are not obliged to create new documentation or undertake additional testing or certification beyond our standard procedures.

 

Product descriptions and documentation

CALENTOS provides accurate product descriptions and values for customs purposes to the best of our knowledge. You agree that you will not request or require us to under-declare values or misdescribe products.

Where required, we may include ingredient lists and safety information. Provision of such information does not alter your responsibility for any import restrictions that may apply to you or your address.

 

Import restrictions and legal compliance

You are responsible for ensuring that the products you order from CALENTOS can be lawfully imported to your US address and that you comply with all applicable laws and regulations, including the US Food and Drug Administration (FDA) cosmetic labelling requirements for personal use, state-specific regulations, and carrier restrictions (for example, flammable perfumes).

Orders containing items restricted by carriers or authorities may be returned, destroyed, or otherwise disposed of by the carrier or CBP. CALENTOS is not liable for such outcomes.

 

Delivery times and risk of delay

Any delivery times shown at checkout are estimates only. International transit, customs processing, and inspections can add significant delays. CALENTOS is not liable for delays caused by carriers, customs authorities, or events beyond our control.

 

Lost, detained, or returned Shipments

Risk of loss passes to you when we hand your parcel to Australia Post or another carrier.

If a parcel is detained or held by customs, you are responsible for communicating with CBP or the carrier and providing any information CBP requests.

If a parcel is returned to us due to non-payment of duties/fees, refusal by CBP, an incorrect/incomplete address, or your failure to act, we may:

-   Refund the product price less shipping, return shipping, and any unrecoverable fees; or

-      Reship at your cost, once we receive the parcel back in saleable condition.

Perishable or hygiene-sensitive products returned or delayed beyond their recommended shelf life may not be eligible for a refund.

 

No duty/tariff reimbursement

CALENTOS does not reimburse or credit import duties, taxes, tariffs, or brokerage/handling fees under any circumstances, including returns or refusals by customs.

 

Aggregation and order value

CBP may aggregate multiple parcels sent to you on or about the same day and treat them as a single import for duty purposes. You acknowledge this risk and remain responsible for any duties or fees assessed as a result.

 

Compliance and cooperation

You agree to provide timely and accurate information requested by the carrier or CBP to facilitate clearance, including confirming identity, address, or product usage.

You authorise the carrier and customs broker to act as your agent for customs purposes, including making declarations and paying duties/fees on your behalf.

 

Fraud and misrepresentation

CALENTOS will not alter invoices or documentation to reduce duties or evade restrictions. Requests to do so may result in order cancellation.

 

Force majeure and regulatory changes

CALENTOS is not liable for any failure or delay caused by events beyond our reasonable control, including regulatory changes, inspections, trade restrictions, sanctions, or changes to US customs rules (including ‘de minimis’ thresholds).

 

Refunds and returns for US orders

Standard return policies apply only to goods successfully delivered to you. Items refused by customs, destroyed, or abandoned are not eligible for refunds unless required by law.

Any goodwill refund for a customs-related issue excludes original shipping, return freight, duties, taxes, and fees.

 

Contact for customs issues

If your parcel is delayed or detained, please first contact the carrier with your tracking number. If you need assistance providing documents we hold, contact us with:

-   your order number, and

-   any CBP or carrier reference.

 

Contac Us

If you have any questions about our Shipping Policy | International, please Contact Us.

Effective: 1 June 2026

 

 

A collection inspired by the world’s most iconic fragrances.

 

Enter CALENTOS — from Signature Fragrances to Curated Sets and Travel Essentials.