At CALENTOS (“we”, “us” or “our”), we respect your right to privacy and are committed to protecting the personal information of everyone who visits our website, engages with us on social media, or purchases from us.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use our website at www.calentos.com, make a purchase, or otherwise interact with us (collectively, the “Services”).
“You” and “your” refer to any user of the Services.

This Privacy Policy applies to personal information collected in Australia and internationally and incorporates our Anti-Spam Policy and Copyright Notice.

By accessing or using our Services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, storage, use and disclosure of your personal information in accordance with it.

 

Australian privacy law

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Where you are located outside Australia, additional laws (including the GDPR and applicable US privacy laws) may apply to the extent required.

 

What is Personal Information?

Personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable.
This includes your name, email address, phone number, postal address, and other data that can identify you directly or indirectly.

 

What Personal Information do we collect?

We collect personal information when you:

-   place an order or purchase products

-   subscribe to marketing communications

-   contact us via our Sites, email or social media

-   participate in promotions, surveys or reviews

-   browse or interact with our Sites

The information we collect may include:

-   name, email address, postal address and phone number

-   account login details (where applicable)

-   order, purchase and transaction details

-   preferences, interests and demographic data (e.g. postcode)

-   IP address and browsing behaviour

-   records of communications with us

-   billing details

Payment card information is processed by third-party payment providers and is not stored by us.

We also collect technical data such as device type, browser, language, operating system, and pages visited.

 

Cookies

We use cookies and similar technologies to improve your experience, remember preferences, secure sessions, and analyse performance.

-   Persistent cookies remain on your device between visits

-   Session cookies are deleted when you close your browser

You can disable cookies via your browser settings; however, doing so may affect the availability and functionality of the Services.

 

Why do we collect, hold and use personal information?

We use your personal information to:

-   process orders, payments and deliveries

-   communicate with you, including enquiries and complaints

-   manage, maintain and improve our business and Services

-   send transactional communications about your orders

-   send marketing communications where you have opted in

-   administer promotions, surveys or competitions

-   maintain security, detect fraud and prevent misuse

-   comply with legal and regulatory obligations

If you do not provide required information, we may be unable to provide certain products or Services.

 

How do we collect personal information?

We generally collect personal information directly from you.
We may also receive information from third parties, including analytics providers, payment processors, and delivery partners.

To the extent permitted by law, we are not responsible for the privacy practices of such third parties.

 

Disclosure of Personal Information (including Shopify and service providers)

We disclose personal information only where reasonably necessary to operate our business.

This includes:

-   Shopify, which provides our e-commerce platform and hosts our online store, including checkout functionality and order processing

-   payment providers (e.g. Shopify Payments, Stripe, PayPal, Afterpay)

-   delivery providers (including Australia Post and international carriers)

-  marketing and analytics providers (e.g. Google, Meta, Klaviyo)

-   IT service providers and hosting partners

-   professional advisers (legal, accounting)

-   regulators or government authorities where required or authorised by law

These third parties may have their own privacy policies governing how they handle personal information.

We do not sell or rent your personal information.

If ownership or control of our business changes, personal information may be transferred as part of that transaction. You acknowledge that such transfers may occur without further notice where permitted by law.

 

Overseas disclosure

Some of our service providers are located outside Australia, including in the United States and the European Union.

By providing your personal information, you acknowledge and consent to its disclosure to overseas recipients.

While we take reasonable steps to ensure such recipients handle personal information in accordance with applicable privacy laws, we do not control and are not responsible for the privacy practices of overseas entities.

 

How do we store and protect personal information?

Personal information is stored in secure electronic systems operated by us or our service providers.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary or as required by law, after which it is destroyed or de-identified where reasonably practicable.

 

Your rights

You have the right to:

-   request access to the personal information we hold about you

-   request correction of inaccurate, outdated or incomplete information

-   opt out of marketing communications at any time

-   make a complaint about how your information is handled

We may require verification of your identity before processing requests.

Requests can be made using the contact details below, and we will respond within a reasonable timeframe.

 

Marketing communications

We may send marketing communications where permitted by law and in accordance with your preferences.

You can unsubscribe at any time by:

-   using the unsubscribe link in emails

-   replying “STOP” to SMS messages

-   contacting us directly

Transactional communications relating to your orders or account will still be sent where necessary.

 

European Union (GDPR)

If you are located in the EU or UK, you have additional rights under the GDPR, including rights of access, correction, erasure, restriction, objection, and data portability, subject to applicable limitations.

 

United States privacy notice

This Privacy Policy applies to users in the United States.
Residents of certain states may have additional rights under applicable laws, subject to verification requirements.

 

Children’s privacy

We do not knowingly collect personal information from children under 13 years of age.
If we become aware that such information has been collected, we will take reasonable steps to delete it.

 

Security of information

We implement appropriate safeguards to protect personal information; however, to the maximum extent permitted by law, we disclaim liability for unauthorised access, disclosure or loss of personal information beyond our reasonable control.

 

Links to other websites

Our Sites may contain links to third-party websites.
We do not control and are not responsible for the content or privacy practices of those websites.

 

Complaints

If you have a complaint about how we handle your personal information, please contact us.

We will investigate and respond in writing within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

 

Changes to this policy

We may update this Privacy Policy from time to time.

Where changes are material, we may take reasonable steps to notify you (for example, by posting a notice on our Site). Continued use of the Services after changes are published constitutes acceptance of the updated Privacy Policy.

 

Anti-Spam Policy

We do not send unsolicited marketing communications.
You may unsubscribe at any time. Misuse of our systems may result in restriction or termination of access.

 

Copyright Notice

All content on our Sites, including text, images, logos and designs, is owned by or licensed to CALENTOS and is protected by intellectual property laws.

Unauthorised use is prohibited except as permitted by law.

 

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please Contact Us.

We are committed to addressing your concerns promptly and transparently.

 

Effective: 1 June 2026

 

 

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